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Returns Policy

Returns Policy

Coffee Products and Equipment happily refunds any purchases that do not meet the standards in which they were purchased. Should the product be faulty or damaged at the fault of Coffee Products and Equipment please alert us via email at info@coffee.events to any damaged, faulty or incorrect orders within 14 days, for review. A refund or replacement will be made as appropriate. If it is unavailable, we cannot issue a refund but we will endeavour to have the product dispatched to you as soon as it becomes available. If you are not completely satisfied with this scenario, a refund will be made less 30%.

Unfortunately due to the nature of our products and food health and safety, we cannot exchange or refund on any products due to the customer changing their mind. Please choose carefully when purchasing.

Items that are discontinued and no longer available, a refund will be made on the original purchase price. If the product is upgraded or updated with a newer model, a price difference will be advised to the customer via email or phone call and paid accordingly or if you wish not to do so, a refund will be made on the original purchase price. 

Return Instructions
To return your product, you should mail your product to:

Coffee Products and Equipment
2/784 Heidelberg Kinglake Rd
Hurstbridge VIC 3099
Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Customer Requested Cancellations
After you have clicked "Complete order", we are unable to cancel or change your order. Our system has been created to process and ship orders instantly.